ISO 9001:2015 Clause 7.2 about managing competence

ISO 9001:2015 Clause 7 requires organisations to:

1. Establish the required competency requirements of person(s) doing work under its control that affects the performance and effectiveness of the management system,

2. Establish the competency of these persons. (IE: Appropriate education, training, or experience,)

3. Take appropriate actions where applicable, for persons to acquire the necessary competence, and then evaluate the effectiveness of these actions. EG: Training, mentoring, reassignment of currently employed persons or the hiring or contracting of competent persons.

Appropriate documented information needs to also be retained as evidence of competence.